Product Availability 
If the product you have ordered is out of stock, we will let you know as soon as possible. You may choose to cancel your order for a full refund, or you can exchange for a different product.

Shipping
Free shipping for all orders.

Orders dispatched within 1 business day from the time order is paid.
Dispatched via Royal Mail 1st class standard.
Orders with 5+ bottles, it will be sent in multiple parcels, due to Royal Mail's policy, which only allow max 4 bottles per parcel.

Please allow within 2-5 working days for parcel to arrive at its destination from the time of dispatch.
Note: We only ship within the UK. 

Faulty & Incorrect Goods Received
Please message us quoting your order number, and the product/s you received which is faulty or incorrect, so then we'll let you know the procedure regarding how to resolve the issue.

Refunds & Exchanges
If you require a refund or exchange, please let us know within 14 days from the time your order was dispatched, and then we will message you the procedure for your refund/exchange.

Please quote your order number when you message us.

Privacy Policy

This Privacy Policy governs the manner in which we collect, use, maintain and disclose information collected from users of the www.crystal-g.com website. This privacy policy applies to the site, all products and services offered by Crystal-G.

Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, place an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, phone number,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

How we use collected information
We collect and use Users personal information for the following purposes:

To improve customer service.
To personalize user experience.
To improve our Site.

The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies
Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Changes to this privacy policy
We have the discretion to update this privacy policy at any time. When we do, we will send you an email. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.